Products purchased in normal conditions are supported to repair, cut, re-up... for free within 7 DAYS from the date of purchase.
Products with Dottie's tag are damaged during use, but the shop still accepts repairs and charges a fee.
Products during the promotion period are still supported to repair, cut, re-up... and charge a fee.
• Term for product exchange - repair: 15 DAYS for all products for customers buying directly at the store and through online sales channels.
• All other products of equal or greater value than the exchanged product.
• For products with manufacturing defects.
• Invoice is intact, not patched or erased.
• Still in packaging, with Dottie's product code.
• Never used, laundered, not dirty, no smell, undamaged, and with tags and labels intact.
• Exchange policy does not apply to products purchased in a discount or promotion program.
• Exchange policy does not apply to Defective products caused by direct impact or washing machine treatment and harsh cleaning products, exchange is not applicable for products purchased using a Giftcard, not applicable for products issue VAT invoices, not applicable to products purchased through other e-commerce platforms (customers can be exchanged through e-commerce platforms)
Salespersons have the right to refuse to exchange goods for products that do not meet the following conditions. above case.